We often strive for balance, in both our personal and work lives, but is balance really what we should be striving for? In Kevin Eikenberry’s blog posting on The Unexpected Perils of Balance he challenges us whether we can truly prioritize what we need to do if we try and keep everything in balance. On satisfying customers, he poses these interesting questions:
“Are all Customers created equally? Can you really want to please everyone? Would focusing on a perfect Customer positively change your actions and results?”
Challenge yourself today to find one way to improve the experience for your customers.